1. INTRODUCTION AND STATUTORY COMPLIANCE

Mettalon India (“the Company,” “We,” “Us,” or “Our”), a premier iron and steel dealer and an authorized partner for Utkarsh India Ltd., Kolkata, is dedicated to the highest standards of data privacy and security. As a firm specializing in the Trading,

Installation, and Commissioning of critical infrastructure components—including High Mast Poles, Street Light Poles, Metal Beam Crash Barrier,Solar Structures, RSJ Poles and Fabricated Structure —we recognize that our industrial partnerships

require the secure handling of sensitive project and personal data.

This policy is drafted in strict adherence to the following Indian statutory frameworks:

• The Digital Personal Data Protection Act, 2023 (“DPDP Act”).
• The Information Technology Act, 2000.
• The Digital Personal Data Protection Rules, 2025.

This policy governs the processing of personal data collected through our official digital portal (https://mettalonindia.com/) and through our offline project execution workflows, including Supply, Installation, Testing, and Commissioning (SITC).

2.  DEFINITIONS AND INTERPRETATION

To ensure transparency for our clients, the following definitions apply within this policy:

• Data Principal: The individual (e.g., a procurement head, project manager, or individual user) to whom the personal data
• Personal Data: Any data about an individual who is identifiable by or in relation to such data, including names, contact numbers, and technical identifiers such as IP addresses.
• Processing: Any automated or manual operation performed on personal data, such as collection, recording, organization, storage, or
• Data Fiduciary: Mettalon India, which independently or in conjunction with its sister concern, determines the purpose and means of processing personal data for infrastructure

3.  PERSONAL DATA COLLECTION CHANNELS

Mettalon India adheres to the principle of “Data Minimization,” collecting only the data necessary to facilitate engineering excellence and project delivery.

A.   Direct Collection

We collect data directly from you when you interact with our “Require Consultation,” “Contact Us Now,” or “Free Consultations” features. This includes:

• Identity Data: Full name and company
• Contact Data: Email address, phone number, and physical project/billing
• Project Specifics: Details regarding your requirements for Stadium Masts, Decorative Poles, or Traffic Lighting and Signage etc .

B.   Automated Technical Collection

When you navigate our website to explore our Metal Beam Crash Barriers or Street Tubular Poles, we utilize web server logs and cookies to collect:

• Technical Identifiers: IP addresses, browser types, and device
• Usage Data: Patterns of navigation to optimize our website performance and user

C.   Geolocation and Site Data

To coordinate the on-site installation and commissioning of infrastructure such as Solar Structures and Masts, we may analyze geolocation data via GPS or IP triangulation. This is used exclusively to manage logistics and verify site-specific

engineering requirements for project execution.

D.   Communication Access

For real-time project updates, delivery tracking of steel materials, and service

notifications, we may access business-related SMS or email communications, subject to the Data Principal’s granular consent.

4.  PURPOSE OF DATA PROCESSING

Mettalon India processes personal data for the following lawful and industrial purposes:

• SITC Service Delivery: Facilitating the supply, installation, testing, and commissioning of our entire product range, from High Masts to Decorative Brackets.
• Relationship Management: We build “Enduring Partnerships” by using contact data to manage our legacy of service and provide personalized steel
• Internal Operations: Conducting performance audits and data analytics to improve the efficiency of our global supply chain and precision engineering

• Personalization: Recognizing repeat industrial partners and delivering interest-based content regarding advancements in Industrial Innovation.
• Security and Compliance: Safeguarding our digital platforms and physical assets from fraudulent activity or unauthorized

5.  DATA SHARING AND TRANSFERS

A.   Group Sharing

Mettalon India is part of an integrated group of companies. We may share user information with our sister concern, Mettelon Overseas Private Limited, to leverage their SITC and EPC expertise, ensuring a seamless experience for complex

infrastructure projects.

B.   Third-Party Service Providers

Data may be shared with authorized vendors and contractors (such as transportation partners for heavy steel poles) strictly to the extent necessary to perform their

functions. These third parties are bound by strict confidentiality agreements.

C.   Legal Mandates

We reserve the right to disclose personal data in response to authorized requests from governmental authorities (e.g., GST audits under GSTN: 22BXMPS5146R1ZN) or for matters of national security.

6.  DATA RETENTION AND DELETION

The Company shall retain personal data only for as long as is necessary to fulfill the purposes outlined in this policy or as required by law. Upon completion of a project (e.g., the final commissioning of a High Mast Lighting system) and the expiration of the statutory warranty period, the Company shall take reasonable steps to delete or

anonymize the data, unless its retention is required for legal or audit purposes.

7.  DETAILED RIGHTS OF THE DATA PRINCIPAL

Under the DPDP Act, you possess the following rights regarding your personal data:

• Right to Access: You may request a summary of the personal data being

processed and the identities of the third parties with whom it has been shared.

• Right to Correction and Erasure: You may request to review, update, or erase your personal data at any
• Right to Withdrawal of Consent: You may withdraw consent for data processing via a written However, note that withdrawing consent for mandatory

project data may result in our inability to provide certain services, such as on-site installation or warranty support.

• Right to Grievance Redressal: You have the right to register a grievance with our designated officer regarding any perceived breach of

8.  DETAILED WARRANTY POLICY (SITC s TRADING)

Mettalon India offers robust warranties on its product range in alignment with international standards and our partnership with Utkarsh India Ltd.

A.   Standard Warranty Matrix

B.   Warranty Conditions

To invoke coverage, the following conditions must be met:

1. Authorized Installation: The system must be installed by Mettalon India or an authorized partner using Company-approved
2. Operational Logs: Clients must maintain operational and maintenance logs, particularly for complex systems like Stadium Masts or Solar Structures.
3. Timely Notification: Defects must be reported within seven (7) working days of

C.   Exclusions

Warranty obligations are rendered void in cases of Force Majeure (lightning, floods, riots), Unauthorized Tampering, Negligence (failure to perform routine cleaning), or Vandalism.

G. TERMS OF USE AND INTELLECTUAL PROPERTY

• Ownership: All content on our website, including text regarding “Unrivaled Precision in Steel Mastery,” graphics for Gantry or Mast structures, and trademarks, is the exclusive property of Mettalon
• Restrictions: Users are prohibited from data scraping, deep-linking, or using our industrial designs for commercial exploitation without prior written
• Disclaimer: The website and its content are provided on an “AS IS” While we strive for excellence, we do not warrant that the information is error-free or a substitute for professional engineering advice for specific project sites.
• Limitation of Liability: Mettalon India and its directors shall not be liable for any indirect, incidental, or consequential damages arising from the use of the

website or reliance on its content.

10.  GRIEVANCE REDRESSAL AND CONTACT INFORMATION

For any privacy concerns, data access requests, or warranty claims, please contact our administrative office:

Grievance Officer / Primary Contact:

• Address: Office C-407, Fourth Floor, Edge Corporate Building, Vidhan Sabha Road, Mowa, Raipur (C.G) 492001, India.
• Godown Location: Bhanpuri Chowk, Behind Shri Ram Petrol Pump, Near Laxmi Electroplating, Raipur 492001, Chhattisgarh,
• Email: mettalonindiaoffice@gmail.com.
• Phone: +91 63710 19394 | +91 97771

11.  GOVERNING LAW

This policy and any disputes arising from our services, products, or website shall be governed by the laws of India. All legal proceedings shall be subject to the exclusive jurisdiction of the competent courts at Raipur, Chhattisgarh, India.